Mustafa "Moose" Smailovic
Founder · Master Installer
Started the company out of a van in 2009. Still takes the difficult calls himself, mostly the ones where three other people have already been out.
About us
We only do one thing, and we do it a lot
Disposal Pros Dallas started in 2009 as a two-person plumbing outfit that kept getting called for the same job. Rather than treat disposals as the small ticket at the end of the day, we made them the whole business — and got very fast at them.
Our story
The founding observation was uncharitable but true: most disposal replacements are sold to people who didn't need one. A unit hums, a homeowner assumes the motor is dead, and someone quotes them four hundred dollars for a part-and-labour job that a hex wrench would have solved in three minutes.
So we built the business around the opposite promise. We publish the diagnostics for free — the same ones we use — and we tell people on the phone when they don't need us. Roughly one service call in four ends without a new unit going in. That's revenue we walked away from, and it's also why our phone keeps ringing seventeen years later.
What we're good at is the boring middle of the job: getting the flange sealed so it doesn't weep in six months, getting the discharge height right so the trap doesn't gurgle, remembering to knock out the dishwasher plug, and testing under a full sink before we pack up. None of that is glamorous. All of it is why you don't call us back.
We'd rather lose a sale and keep a customer for fifteen years. That maths has never once failed us.
What you can expect
- A real diagnosis first. We ask what it's doing before we quote, and we tell you if it's a DIY fix.
- Flat-rate pricing. Quoted before we start, honored after. No hourly meter running while we look for a part.
- Your choice of unit. Buy your own and we'll fit it, or take one from our truck. We don't charge more for the first option.
- Clean-up and haul-away. The old unit leaves with us. So does the packaging.
Meet the team
Who's actually coming to your house
A small crew, all of them badged and background-checked. You'll be told by name and photo who's arriving.
Haris Pasalic
Lead Installer
Fastest clean install on the crew and the person who insists on the full-sink leak test. If your job runs long, it's because Haris found something.
Harun "Harry" Smailovic
Scheduling & Diagnostics
The voice on the phone. Talks a fair number of people through a fix without dispatching anyone, which is exactly what he's meant to do. He does all programming and techical stuff.
Service areas
Where we go
We keep the radius tight on purpose. A small service area is how we hold same-week appointments and how we get back out fast if something isn't right.
| Area | Typical response | Trip charge |
|---|---|---|
| North From Dallas Uptown, Highland Park, University Park, North Dallas and Far North Dallas, Lake Highlands, Preston Hollow neighborhoods | Same day or next day | None |
| North & east suburbs, Plano, Frisco, Colony | 1–2 business days | None |
| Outter Loop Beyond US380 (30–45 min out) | Scheduled weekly | $35, waived with an installation |
Pricing & warranty
What it costs
Flat rates, quoted before we start. The only thing that changes a quote mid-job is discovering something we couldn't see — corroded drain lines, an unsafe electrical connection — and we stop and talk to you before touching it.
| Job | Flat rate | What's included |
|---|---|---|
| Diagnostic visit | $79 | Full inspection and a written verdict. Credited in full toward any work booked. |
| Unjam & service | $119 | Clear the jam, reset, clean the chamber, test the drain and the seals. |
| Replacement — your unit | $199 | Removal, install, plumbing, dishwasher connection, leak test, haul-away. |
| Replacement — our unit | $199 + unit | Same, with the disposal supplied at our cost plus 10%. |
| First-time installation | $249 | Adds the sink flange, cord kit, and dishwasher knockout. Excludes new electrical. |
| Evening / weekend | +$60 | Saturday afternoons and weekday evenings after 6pm. |
Warranty
- Two years on our labor. If a joint we made leaks or a unit we hung comes loose, we fix it free, whenever it happens in that window.
- Manufacturer warranty on the unit — from 2 years on an entry-level Badger to lifetime limited on some Waste King and Moen models. We register it for you and email you the paperwork.
- Thirty-day recall check. We check your new unit's model number against current CPSC notices before we install it, and again if a new recall lands within a year.
FAQ
Questions we get every week
How long does a replacement take?
Sixty to ninety minutes for a straightforward swap. Faster if the new unit uses the same mounting system as the old one, since the sink flange stays put. Longer if the drain height changes and the trap needs re-plumbing, or if we find corroded pipe that shouldn't go back together.
Can I supply my own disposal?
Yes, and plenty of people do — several of the units on our shop page are cheaper online than anywhere we could buy them. Our labor rate is the same either way. The only thing we ask is that you check the cabinet height before ordering; a unit that doesn't fit is a wasted trip for both of us.
What horsepower do I actually need?
For one or two people, 1/2 HP is genuinely enough. For a family of four who cook most nights, 3/4 HP is the sweet spot. A full 1 HP matters most if you want quiet and you want to stop thinking about what goes down there. The sizing guide goes into it properly.
Do I need an electrician?
Not usually. If there's a working outlet under the sink and your unit has a cord, no. If the disposal is hardwired and the existing connection is sound, we can reuse it. You will need an electrician if there's no circuit under there at all, if the wiring is scorched or undersized, or if your jurisdiction requires a licensed electrician for the connection — we'll tell you before we quote, not after.
My disposal is on the recall list. What now?
Stop using it and contact the manufacturer — recall remedies are free, including installation in most cases. Don't let anyone charge you for a recall replacement. Our recall page has the current notices, model numbers and phone numbers.
Is a disposal safe with a septic system?
It's fine with a properly sized and maintained septic system, but it does increase solids loading, which means pumping more often. Some manufacturers sell septic-specific models that inject enzyme treatment. If you're on septic, talk to whoever pumps your tank before you add one.
What areas do you cover, and do you charge for travel?
See service areas above. No trip charge inside the main radius; $35 for outlying towns, waived if you book an installation.
Ready when you are
Tell us what your disposal is doing and we'll tell you what it needs — including if the answer is "nothing, try this first."